Free Trial

Who We Are

We are Best Practical Solutions, the people behind Request Tracker (RT), one of the most popular open-source ticketing systems in the world, and its companion application, Request Tracker for Incident Response (RTIR). RT and RTIR are used by organizations large and small, across all industries including: private and public companies, security teams, academic institutions, government agencies, and non-profits. We’ve been around since 2001 and are entirely self-funded. We are both contributors to, and beneficiaries of, the free software ecosystem; you can find all of our code on GitHub.

RT, being free software itself, is absolutely free to download, deploy, and even modify. We’ve built a business around providing a full range of services to help our customers get the most out of RT. We offer managed hosting, commercial enterprise support, professional installation and upgrades, and custom development where we bring our expertise to address an organization’s specific set of challenges. All of our engagements, whether sponsored by a customer or done for our community, provide the satisfaction of knowing we’re helping people solve real problems every day.

We are a 100% remote company (we were before COVID and will remain so after) so you should be comfortable working with a remote team via tools like Slack, Zoom, and of course Request Tracker. When working at BPS, you can also count on endless opportunities for career growth. With RT’s large codebase, overall breadth of use cases, and variety of services we offer, you will have many opportunities to expand your skillset. In addition to writing code, we also help our customers with a full range of business process support including configuring RT, setting up workflows, and making RT better for people. Not to mention, because everything we do is open source, all of your contributions will be, too.

Benefits

  • Work from anywhere

  • Competitive Salary

  • 40-hour workweeks

  • Open Vacation Policy

  • Whatever hardware/software you need to get your job done

  • Co-working reimbursement / Coffee Allowance

  • Professional Development Opportunities & More

Currently, all of our positions are filled. If you think your skill set might be a good fit in the future, we’d love to hear from you. We will keep your resume on file, and keep you in mind when new job positions become available.

Equal Opportunity

Best Practical is an Equal Opportunity Employer. You may read our full statement here.