-
Redesigned Docs, Same Open RT
We redesigned the Request Tracker documentation site and added a separate home for developer docs. The bigger story: after 25+ years, RT is still open, still self-hostable, and still yours.
-
No RT Expertise Required: Meet the Queue Creation Assistant
Setting up a new queue in RT is one of the most powerful things an administrator can do, and also one of the most involved. A queue is rarely just a queue. To do the job well you also think through the workflow its tickets move through, the custom fields you want to track, the…
-
New in RT 6.0.3: Search phrases, Denser CF display, History toggle background
RT 6.0.3 is now available, and along with the usual round of fixes it brings some really nice upgrades to everyday search, a denser and more flexible custom field display, a button to easy switch the background color in ticket history, and a set of behind-the-scenes changes that make RT lighter on memory. Here’s a…
