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New in RT 6.0.3: Search phrases, Denser CF display, History toggle background
RT 6.0.3 is now available, and along with the usual round of fixes it brings some really nice upgrades to everyday search, a denser and more flexible custom field display, a button to easy switch the background color in ticket history, and a set of behind-the-scenes changes that make RT lighter on memory. Here’s a…
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RT and RTIR 6.0.3 and 5.0.10 Released
We are pleased to announce that Request Tracker (RT) 6.0.3 and 5.0.10 are now available, along with matching releases of RT for Incident Response (RTIR) 6.0.3 and 5.0.10. Both RT 6.0.3 and RT 5.0.10 address several security issues, and we recommend that all users upgrade as soon as possible. Full details, upgrade notes, and complete…
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Turn Your Request Tracker Tickets Into Answers with AI
Everyone’s trying to figure out where AI assistants fit into their work. The hype phase is over. Now it’s about finding the spots where they genuinely help, where they save time, reduce friction, or surface something you would have missed. What’s becoming clear is that the AI itself is only part of the equation. The…
