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Your AI Assistant Just Got a Direct Line to Request Tracker
AI assistants have gotten remarkably capable. You can ask them to summarize a situation, draft a response, compare options, or think through a problem, and they’ll do it well. But there’s a gap between what AI assistants can reason about and what’s actually happening inside your organization. That gap is the work: the tickets, requests,…
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RT 4.4 and RTIR 4.0 Series Reach End of Life
As we previously posted in April, our recent release of RT 4.4.9 marks the end of life for the RT 4.4 series and the RTIR 4.0 series. Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.4 / RTIR…
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RT 6.0.2 and 5.0.9 Now Available
We are pleased to announce that Request Tracker (RT) 6.0.2 and 5.0.9 are now available. The 6.0.2 release continues to build on the new features in RT 6, while the 5.0.9 release provides maintenance and security updates for users on the RT 5 series. Both releases contain security fixes, and we recommend that all RT…
