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Last night, we rolled out Hiveminder Mobile, a first version of our lightweight interface designed to help you stay organized on the go.  There’s a bit of magic in place to intuit when you’re using a phone or PDA, but if you want to check out the mobile interface on your desk, visit http://hiveminder.com/mobile. The…

(Reposted from Tom’s original post at http://hiveminder.blogspot.com/2006/09/smart-caching-for-css-and-js.html) When working on Hiveminder, we ran across the problem of how to keep the CSS and JS cached by browsers as long as possible but still be updated as soon as it changes.  We wanted to retain the ease of updating the live site, while at the same…

Every ticketing system sucks. Here at Best Practical, we’re really proud of the fact that RT sucks less than everything else out there and helps many thousands of organizations around the world get their work done with less pain and suffering. We’re a small software development shop. Between the publicly available versions of RT available…