March 2012 will bring a two-day RT training session to our hometown of Boston!To learn more and sign up online, visit our shop.
Drop us a line at training@bestpractical.com with any questions you have or to inquire about discounted pricing for academic institutions.
Our 2012 training session highlights the new features available in RT 4.
Day 1 covers
- RT basics and concepts, concentrating on giving you an RT vocabulary and introducing you to parts of the basic and admin UI
- Installing, upgrading and deploying RT
- Mail and commandline access to RT
- Escalations and notifications using the backend tools
- Finding and installing extensions for RT and a walkthrough of common and popular extensions.
Day 2 covers
- Deeper exploration of the Admin UI covering Users, Groups, ACLs, Lifecycles, Scrips, Templates, Approvals and Articles
- Database administration and Full Text Searching
- Using external authentication with your RT
- Learn to build your own RT extension to apply customizations in a way that minimizes conflicts during an upgrade
A spot at either day costs $995 USD, but you can save 25% if you attend both days of training. That’s just $1495 USD!
Reservations
We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.
When you register, please tell us which date(s) you are registering for, and whether you’d like to register for the whole training session or for only a single day.
If you’d like to pay via credit card, please visit Best Practical’s online store. If you’d prefer to reserve a seat and have us bill you, please write to us training@bestpractical.com. Be sure to include the full names and email addresses of all attendees you’d like to register for training.
Comments
One response to “Boston RT Training Reminder — March 5 & 6, 2012”
I have trouble getting my boss to commit to training, because in the out of the box installation editing doesn’t seem to work. The ticket id and link are only links in firefox, not in IE, or Chrome, and when I click on them in firefox nothing happens. So far we’ve burned 6 hours and we cannot even edit a ticket. This is not looking good.