Category: RT
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Redesigned Attachments and Links in RT 6.0.4
The Attachments and Links sections of the ticket display got a major redesign in RT 6.0.4.
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RT 6.0.4: Visualize and Navigate Lifecycles Right on the Ticket
RT 6.0.4 has a new component that lets users fully visualize lifecycles on ticket and asset pages. It shows the full lifecycle with all statuses and transitions, so users can see all of their options at a glance and change status with a single click. The core of every process is the workflow that defines…
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RT and RTIR 6.0.4 and 5.0.11 Released
We are pleased to announce that Request Tracker (RT) 6.0.4 and 5.0.11 are now available, along with matching releases of RT for Incident Response (RTIR) 6.0.4 and 5.0.11. These releases are the first to include a large batch of security updates discovered by increasingly capable AI models. RT 5.0.11 fixes 28 CVEs and 6.0.4 fixes…
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Your AI Assistant Forgets. Request Tracker Doesn’t.
When everyone works in their own AI tool, decisions vanish into private chats and collaboration stalls. Here is how Request Tracker keeps both on the record.
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From Personal AI Assistants to Team Workflows
You have started working with AI agents, and they are genuinely useful. They draft, they research, they take a first pass at work that used to sit in a queue for weeks. For your personal tasks, it can feel like magic. Then, as you tackle more tasks with your new AI assistant, you run into…
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RT and RTIR 6.0.3 and 5.0.10 Released
We are pleased to announce that Request Tracker (RT) 6.0.3 and 5.0.10 are now available, along with matching releases of RT for Incident Response (RTIR) 6.0.3 and 5.0.10. Both RT 6.0.3 and RT 5.0.10 address several security issues, and we recommend that all users upgrade as soon as possible. Full details, upgrade notes, and complete…
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Turn Your Request Tracker Tickets Into Answers with AI
Everyone’s trying to figure out where AI assistants fit into their work. The hype phase is over. Now it’s about finding the spots where they genuinely help, where they save time, reduce friction, or surface something you would have missed. What’s becoming clear is that the AI itself is only part of the equation. The…
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Your AI Assistant Just Got a Direct Line to Request Tracker
AI assistants have gotten remarkably capable. You can ask them to summarize a situation, draft a response, compare options, or think through a problem, and they’ll do it well. But there’s a gap between what AI assistants can reason about and what’s actually happening inside your organization. That gap is the work: the tickets, requests,…
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RT 4.4 and RTIR 4.0 Series Reach End of Life
As we previously posted in April, our recent release of RT 4.4.9 marks the end of life for the RT 4.4 series and the RTIR 4.0 series. Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.4 / RTIR…
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RT 6.0.2 and 5.0.9 Now Available
We are pleased to announce that Request Tracker (RT) 6.0.2 and 5.0.9 are now available. The 6.0.2 release continues to build on the new features in RT 6, while the 5.0.9 release provides maintenance and security updates for users on the RT 5 series. Both releases contain security fixes, and we recommend that all RT…