Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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RT 5.0.3 and 4.4.6 Now Available
Our newest versions of Request Tracker (RT) are now available, providing security updates, bug fixes, and some new features. As always, we recommend all users upgrade to the newest versions. Our forum contains details on all of the new releases, linked below: RT 5.0.3 RT 4.4.6 In addition to download information, you’ll find links to…
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Request Tracker Integration with PagerDuty
If you support critical services and manage your work in RT, you may have cases where you need to escalate notifications beyond sending email or even text messages. PagerDuty provides a wide range of notification options including email, automated phone calls, SMS, and notifications from their mobile apps. RT::Extension::PagerDuty provides a full two-way integration to…
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Google Email (Gmail) Authentication Changes
Similar to updates by Microsoft for Office 365 email discussed previously, Google also has announced they will discontinue support for username/password authentication on May 30, 2022. If you use Google-hosted email, this may cause your email integration with your Request Tracker (RT) instance to stop working. Keep reading for some options to update your email…