Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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Learn More about Request Tracker in our Free Webinar!
If you don’t have a ticketing system already, now might be the perfect time to get one set up for your business. With all the uncertainty in the world, eliminating the “who’s doing what” or “who’s responding to client x” questions in your day-to-day will alleviate major stress and give you more time to focus…
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How We Work Remotely with Request Tracker
Many thousands of people are working fully remote for the first time as employers look for ways to keep their people safe from COVID-19. Best Practical has been a fully remote company for several years and we use a variety of tools, including RT, to work and communicate, allowing us to function as if we…
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RT 5.0 Alpha 1 Demo Site Available
As we wrote last week, a pre-release alpha version of the upcoming RT 5.0 release is now available. We know not everyone has the time or extra servers to install the new code, so we spun up a new demo site for people who want to take a look. Right now this demo is mostly…