Built for Teams. Trusted for Decades.
Open for Good.
Open source ticketing and request tracking software,
self-hosted or in the cloud.
- Own your data, no lock-in
- Full source code
- The full feature set, on every plan
14-day free trial. No credit card. No sales call. Cancel any time.
AI Features Built Into Request Tracker
Suggested replies, ticket summaries, sentiment detection, and smart routing, right inside RT. Plus the RT MCP Server lets you query and act on tickets from Claude or any AI assistant.
Your AI engine.
Your data. No lock-in.
Hook up the model you already use, or run one locally. No proprietary RT AI subscription required, just your own API key.
Private by design. Your ticket data only ever flows through your own RT instance, cloud or on-prem. Fully open source and extendable.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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AI-Powered Features for Request Tracker
We’re excited to announce the release of a new extension for Request Tracker (RT) that integrates AI features to help your team work more efficiently. RT-Extension-AI adds AI assistance directly into RT, both through automated scripts and interactively within the ticket editor. AI Prototype As we started to experiment with AI options in RT, we…
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RT 6 Extensions Are Here: Time to Plan Your Upgrade
Request Tracker (RT) 6.0.0 was released just a few weeks ago, and we know users are starting to plan upgrades. We also know RT systems depend on the rich ecosystem of free RT extensions (plugins). One blocker to upgrades can be the availability of new versions of RT extensions that are compatible with RT 6.…
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Request Tracker 6.0.0 Released
The release of Request Tracker 6.0.0 introduces significant enhancements, including customizable Page Layouts for tickets and assets, and improved dashboard functionalities. These features allow users to tailor their experience without coding. The upgrade process is supported by documentation and professional services, ensuring a smooth transition to the new version.