Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
-
Save time with Bulk Update
Have you ever needed to update several tickets at the same time? With Request Tracker’s Bulk Update feature, you can perform the same action on several tickets simultaneously. Starting in the Query Builder, first create a search that finds the tickets you need to update. When you have search results that meet your criteria, select…
-
Best Practical at Educause Security 2019
Best Practical attended the Educause Security Professionals 2019 conference in Chicago. One of the key takeaways is the importance of integration and automation to make security teams efficient and quickly catch new security issues.
-
Automatic Ticket Assignment with Request Tracker
It’s important to always set the Owner on a ticket since if no one owns it, it won’t get done. Some RT’s users take tickets as they come in or someone might be responsible for assigning tickets. But for a busy RT, wouldn’t it be great to assign tickets automatically? The AutomaticAssignment extension allows you…