Category: Features
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Manage your Splunk Alerts and Event in Request Tracker
If you run Splunk for observability, you can easily integrate with Request Tracker (RT) or RTIR with the RT connector app available right in Splunkbase. This integration is designed to automatically create new tickets from alerts, allowing you to effectively assign and manage incidents, ensuring that your team is always on top of issues as…
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RT for Incident Response (RTIR) Integration with MISP
In today’s rapidly evolving cybersecurity landscape, staying ahead of potential threats requires effective threat intelligence sharing and streamlined incident response processes. The new integration between RTIR (Request Tracker for Incident Response) and the MISP Threat Sharing platform brings together two powerful tools to enhance your organization’s security posture. What is MISP? MISP is an open-source…
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Managing AWS Reservations with Request Tracker Assets
Want to use AWS reservations to save money, but have trouble matching your reservations to your EC2 servers? Or maybe you want to spread out your reservations, but need an easy way to get a list of servers that currently don’t have a reservation? AWS reporting doesn’t currently make this possible, but Request Tracker’s asset…
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Streamlining Change Management with Simple Request Tracker Extension
Managing change in a hosting environment is a complex task that can involve adding new services, software updates, and configuration changes. Request Tracker (RT) provides all of the tools to schedule and track these changes, especially using the Change Management extension we showed recently. But this scheduling and tracking can only happen if the change…
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New Year’s Resolution: Become Indistractable at Work with Request Tracker
Nir Eyal’s new book, “Indistractable,” is a beacon for everyone struggling with the daily mental tug-of-war at work. He offers actionable steps to reclaim your focus and achieve laser-sharp productivity. But let’s be honest, implementing these strategies requires more than willpower alone. That’s where Request Tracker comes in – a shared platform for conquering workplace…
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Creating RT Scrips with AI
Request Trackers Scrips feature is the built-in automation tool and new AI tools make it easier than ever to build custom conditions and actions to power your RT.
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Creating Custom Forms in Request Tracker
In a major update, the new FormTools extension now allows RT admins to easily create custom forms right in Request Tracker (RT).
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RT 5.0.5: Scrip Logging in the Browser
RT 5.0.5 has a new configuration option LogScripsForUser that can show scrip log output for SuperUsers in the web interface.
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Increase your Support Team’s Efficiency with Request Tracker’s Customer Portal
Are you looking for help managing your customers’ requests and feedback? Look no further than Request Tracker’s Customer Self-Service portal. This user-friendly feature allows your customers, clients and external users to create, update, and manage their own requests and tickets, which will improve the productivity and effectiveness of your support team.
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Retro Chic Theme for RT
With the release of RT 5, we’re updating our notes on how you can create custom themes for RT, now using Bootstrap styles. As an example, we have released a new green-screen terminal style theme for RT 5.