Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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What’s New in 4.4: Improved Attachment Handling
Just as attachments are a vital part of everyday email, they are also fundamental to RT. Whether you are a working with a user sending a screenshot showing an error or exchanging a spreadsheet with accounting to track your new hardware order, we work with them all the time. Recognizing this, we’ve made several improvements…
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What’s New in RT 4.4: Overview
As we’re wrapping up testing of RT 4.4, it’s time to start showing you some of the new features we’ve added to make RT even more useful. If you’re looking into RT version 4.4 for the first time, take a look at the list below to learn more. And if you have helped us by…
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It’s nearly here! Best Practical’s last 2015 RT training, in Chicago!
One more reminder that we are offering our last public RT training session of 2015 in Chicago, IL on December 14-15! There’s only a few spots left, so if you want to be among the first to hear directly from our engineers about the new features in Request Tracker 4.4, please sign up soon! For…