Category: What’s New In RT 4.4
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RT 4.4 and RTIR 4.0 Series Reach End of Life
As we previously posted in April, our recent release of RT 4.4.9 marks the end of life for the RT 4.4 series and the RTIR 4.0 series. Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.4 / RTIR…
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RT 5.0.5 and 4.4.7 Now Available
RT versions 5.0.5 and 4.4.7 are now available. In addition to some new features and bug fixes, these releases contain important security updates and are recommended for all RT users.
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RT 4.4.4 and RT 4.2.16 Released
RT 4.4.4 and RT 4.2.16 are now available for download. These new versions contain security updates and RT 4.4.4 contains new GDPR features and many other features and fixes.
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RT 4.4.3 and RTIR 4.0.1 Released
Best Practical is happy to announce a new set of releases for RT and RTIR for both the 4.4 series and also the 4.2 series. Here is a full list of new versions now available: RT 4.2.15 RTIR 3.2.1 (works with RT 4.2.15) RT 4.4.3 RTIR 4.0.1 (works with RT 4.4.3) Download Today These releases…
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September! Join us for RT Training in LA, Now With More Workshop!
We’re coming to LA with our new 3 day RT training!
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Keyboard Shortcuts
Request Tracker 4.4 introduces a number of keyboard shortcuts to improve your productivity. On any page in RT, you can now press “?” on your keyboard to bring up a list of shortcuts for the current page.
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Tagging in RT
Best Practical has released a new extension to make it easy to tag tickets with useful keywords. The tags then become a link to a search for all active tickets with that tag.
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What’s New in 4.4: Default Ticket Values
RT now makes setting default values on new tickets easy and convenient, both for core ticket values and custom fields.
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Dashboard Weekday Checkboxes
RT’s dashboards, constructed from saved searches and charts, are a great way to pull together key ticket information for you or your team. Sometimes you might want to see a dashboard at a specific point in your week or share it with someone who doesn’t regularly access RT, like a manager or someone in a…