Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
-
Developer Preview: Request Tracker 6
We’re getting excited about the new features in RT 6, so we wanted to give you a first look at some of the updates coming soon. This release is packed with new features and enhancements designed to make your ticket management experience faster, more intuitive, and visually engaging. Here’s a sneak peek at what’s in…
-
Moving to Request Tracker from Another Ticketing System
You have decided to make the big move and start using Request Tracker for ticketing, maybe because of the features, flexibility, open source code, or reasonably priced cloud hosting plans. Whatever the reason, you are ready to switch, but you don’t want to lose all of the information you have in your existing system. You…
-
The Perl and Raku Conference 2024
Jason Crome from Best Practical recently attended the Perl and Raku Conference 2024 in sunny (and hot!) Las Vegas, Nevada. In addition to giving a talk about improving your README on github, Jason attended other presentations and pulled together a list of the most interesting. And the best part is that the conference posts all…