Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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What’s New in 4.2: New Charting Features
RT 4.2 adds the ability to chart several different aspects of ticket data at the same time with new grouping options. You can also chart various calculated values to get more from your time data. As with earlier RT charts, the first step is to build a query to search for the tickets you want…
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RT 4.2.0 released
We’re incredibly pleased to announce the availability of RT 4.2.0 – thefirst release for the next major version of RT. This release adds exciting new functionality, as well as streamlining and generalizing the internals. When upgrading, please be sure to review the upgrading documentation available in docs/UPGRADING-4.2, as there are a number of backward-incompatible changes…
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RT 4.2.0rc5 Released; Assets extension
We’re pleased to announce the availability of RT 4.2.0rc5 – the fifthrelease candidate for the next major version of RT. This release corrects encoding errors with new versions of the Encode module and rendering of fonts in pie charts. We look forward to hearing your experiences installing or upgrading to this release; the more feedback…