Category: Whats New In RT 4.2
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RT 4.2.17, 4.4.5, and 5.0.2 Now Available
RT 4.2.17, 4.4.5, and 5.0.2 are now available. New versions include a security update and lots of new features.
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RT 4.2 and RTIR 3.2 Series Reach End of Life
RT 4.2 and RTIR 3.2 series reach end of life. New versions of both RT and RTIR are available for upgrading.
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End of Life for RT 4.2 and RTIR 3.2 Series
Request Tracker 4.2 (released in October of 2013) and Request Tracker for Incident Response 3.2 (released in December 2014) will reach end of life on February 1, 2021. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all…
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RT 4.2.12 released
We have released RT version 4.2.12 to resolve CVE-2015-5475 and another XSS vulnerability. See the release notes for a complete list.
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RT 4.2.10 released
We have released RT version 4.2.10 to resolve CVE-2014-9472, CVE-2015-1165, and CVE-2015-1464, along with a number of bugfixes; see the release notes for a complete list.
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Announcing our Q4 Request Tracker Training: Los Angeles, California
Great news! Our Q4 RT training session will be held in Los Angeles, CA on November 4-5, 2014! We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can’t make LA, please feel free to…
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Join us for our Q2 Request Tracker training in Dallas!
Hello! Best Practical is pleased to announce our second Request Tracker training for 2014! We will be in Dallas, Texas on May 20-21. We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can’t make…
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Don’t miss Best Practical’s first Request Tracker training of 2014 in London!
Just a reminder that Best Practical’s first RT training is taking place on March 19-20 in London, UK. This will likely be our only non-US public session this year. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you’ve been using Request Tracker…
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What’s New in 4.2: Scrips Configuration
In RT 4.2 we’ve updated the scrips configuration pages and the changes will save RT admins a bunch of time when managing scrips. Specifically, you can now apply scrips globally or to selected queues on one simple configuration page. Disabling a Scrip on Just One Queue RT’s global scrips work for most notifications, often with…