Category: Extensions
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New Microsoft Office 365 Email Integration Option for Request Tracker
Best Practical has released a new utility to fetch email for RT from Microsoft Office 365 when Basic Authentication is discontinued.
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New Starter HelpDesk Extension for RT
The new RT::Extension::HelpDesk makes it fast and easy to set up RT to operate as an IT help desk.
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New RT Integration: Zapier
As RT becomes more central to managing tasks and activities in an organization, it’s common to integrate it with other applications to automate workflows, provide notifications, and synchronize information. RT has many ways to integrate, including email, APIs, and various RT extensions. We’re happy to announce one more option, the Zapier web-based integration platform. What…
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Sponsoring New Features in RT
We are always thinking about new ways for our customers to be involved with the future of Request Tracker. Since RT is open source, many of the features you see today are because of users just like you. We get a lot of feedback from our customers about features they’d like to see added to…
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Automatic Ticket Assignment with Request Tracker
It’s important to always set the Owner on a ticket since if no one owns it, it won’t get done. Some RT’s users take tickets as they come in or someone might be responsible for assigning tickets. But for a busy RT, wouldn’t it be great to assign tickets automatically? The AutomaticAssignment extension allows you…