Talk to Sales

Built for Teams. Trusted for Decades.
Open for Good.

Open source ticketing and request tracking software,
self-hosted or in the cloud.

  • Own your data, no lock-in
  • Full source code
  • The full feature set, on every plan

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14-day free trial. No credit card. No sales call. Cancel any time.

Talk to Sales
✦ Now available in RT

AI Features Built Into Request Tracker

Suggested replies, ticket summaries, sentiment detection, and smart routing, right inside RT. Plus the RT MCP Server lets you query and act on tickets from Claude or any AI assistant.

Suggested replies Ticket summaries Sentiment detection Smart routing Inline AI actions RT MCP Server
Explore AI Features →
🔌 Bring Your Own AI

Your AI engine.
Your data. No lock-in.

Hook up the model you already use, or run one locally. No proprietary RT AI subscription required, just your own API key.

OpenAI ChatGPT Google Gemini Anthropic Claude Microsoft Copilot Self-hosted

Private by design. Your ticket data only ever flows through your own RT instance, cloud or on-prem. Fully open source and extendable.

Ticketing Reimagined

Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.

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Customer Stories

See how organizations of all sizes rely on Request Tracker every day.

Real teams. Real workflows. Real results.

Higher Education

From Email Overload to Campus-Wide Clarity

A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.

 Security

Ahead of the Flood

A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.

 Cloud Management

Turning Cloud Confusion Into Cost Savings

A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
Human Resources

No More Dropped Balls

An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.

 Professional Services

One System for Every Team

A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
View all customer stories →

Introducing RT 6

Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization

Meet RT 6

Your Deployment, Your Choice

Deployment

Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.

Support

Plans for both on-premise deployments and fully-managed services.

Code

The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.

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Ditch the Shared Inbox

All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.

Download RT Today

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