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Category: Assets

  • Could Formula 1 Change Lanes from Excel to Request Tracker for Asset Tracking?

    Could Formula 1 Change Lanes from Excel to Request Tracker for Asset Tracking?

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    by

    Jim Brandt
    in ,

    In the high-octane world of Formula 1 racing, every detail counts. From aerodynamics to engine performance, teams strive for perfection in every aspect of their cars’ design and construction. But Ars Technica tells the story of a Formula 1 team reaching the limits of MS Excel as a system to track their massive parts inventory.…

  • Managing AWS Reservations with Request Tracker Assets

    Managing AWS Reservations with Request Tracker Assets

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    by

    Jim Brandt
    in , ,

    Want to use AWS reservations to save money, but have trouble matching your reservations to your EC2 servers? Or maybe you want to spread out your reservations, but need an easy way to get a list of servers that currently don’t have a reservation? AWS reporting doesn’t currently make this possible, but Request Tracker’s asset…

  • Cover your Assets

    Cover your Assets

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    by

    Keri Akmezikyan
    in ,

    Let’s say you have a sales team of 16. Janie has a laptop, a phone, a desktop, and an old iPad she scrounged from an intern’s desk for a one-time need. Jamal has two phones (don’t ask), one new and one “broken” laptop, and keeps insisting he needs a desktop even though he’s never in…

  • What’s New in 4.4: Assets Now Standard in RT

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    by

    Jim Brandt
    in , ,

    In February of 2014, we released an official Assets extension to make it easy for IT departments everywhere to track and manage all of the equipment they are responsible for in RT. Support groups have more things to track than ever including software licenses, laptops, printers, and servers. And with the Internet of Things just…

  • Assets 1.0 released

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    by

    Jim Brandt
    in ,

    We are very happy to announce the first version ofRT::Extension::Assets, an asset tracking extension for RT 4.2.1 and above. The extension leverages RT’s custom field architecture, making it a very flexible platform for tracking whatever type of asset data you need to record. It also comes with some roles and rights to allow you to…

  • Assets, release candidate 2

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    by

    Jim Brandt
    in ,

    After feedback from users, and a couple minor bugfixes found in the first release candidate, we’re happy to announce the second release candidate of our Assets extension. Barring any further complications, we expect an official release next week.

  • Release candidate of Assets for RT

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    by

    Jim Brandt
    in ,

    Best Practical is very happy to announce the first release candidate of RT::Extension::Assets, an asset tracking extension for RT. The extension leverages RT’s custom field architecture, making it a very flexible platform for tracking whatever type of asset data you need to record. It also comes with some roles and rights to allow you to…