Category: Whats New In RT 4.2
-
What’s New in 4.2: Grouping Custom Fields
In RT 4.2 we’ve added some new configuration options that allow you to cleanly organize your custom fields, improving the look of pages and making it easier to view and update custom field data. Ticket Custom Field Grouping The new configuration goes in your RT_SiteConfig.pm file, as usual, and can be used for ticket and…
-
What’s New in 4.2: User Summary Page
In the user administration section, you’ll find a new User Summary page in RT 4.2. This new page pulls together current information related to a given user in one convenient place, making it a natural destination for links from usernames throughout the RT interface. To get to the new User Summary page, you’ll find links…
-
What’s New in 4.2: New Charting Features
RT 4.2 adds the ability to chart several different aspects of ticket data at the same time with new grouping options. You can also chart various calculated values to get more from your time data. As with earlier RT charts, the first step is to build a query to search for the tickets you want…
-
What’s New in 4.2: Ticket Display Improvements
The ticket display page is the main location for viewing and working on tickets, so we’ve put some work into making it more interactive. Here are some of the things we added. More about the requestors The “More about the requestors” portlet provides a convenient summary of activity for the current requestors. It’s displayed by…
-
What’s New in 4.2: Menu Changes
We’ve moved some menus around in RT 4.2 to make things more intuitive and usable. We know many of you have been working with RT for years and willwonder where some things have gone, so we put together this summary of the changes to help you out. Home Menu (Dashboards) In RT 4.2, users have…
-
What’s New in 4.2: Overview
With the upcoming release of RT 4.2, we’re excited to have users get their hands on the new features we’ve been using internally for a few months. To highlight these features and give you some background, we’ll be publishing blog posts on key features as we’ve done in the past. As always, RT 4.2 will…