Tag: RT
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Creating Custom Themes in Request Tracker
There are many different ways to customize RT, including designing your own completely new theme.
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Election Protection Runs on RT
The national, nonpartisan Election Protection coalition works to ensure that all U.S. voters have an equal opportunity to participate in the political process. On election days, they provide resources for voters across the country to protect the right to vote and Request Tracker is the engine that manages all of those requests. Read on to…
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Managing Service Level Agreements (SLAs) in RT
Service level agreements (SLAs) are an important aspect of support agreements. If your organization provides support, it’s important to track requests and make sure the team knows when they need to respond. RT’s SLA features automate this tracking so you can be sure your support team responds on time.
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Request Tracker Training in LA!
New dates for the Request Tracker training in LA!
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RT 4.0 Reaches End of Life
RT 4.0 will reach end of life on February 15, 2017. It is recommended that users upgrade their RT instances to a supported version, 4.2 or 4.4, before that time.
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RT: The Cure for the Shared Inbox
Request Tracker, with its first class support for email, offers the familiarity of a shared inbox. On top of that, RT brings the organizational power of an enterprise ticketing system.
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What’s New in 4.4: Default Ticket Values
RT now makes setting default values on new tickets easy and convenient, both for core ticket values and custom fields.
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Join us in Washington DC for Request Tracker training this May!
Best Practical has scheduled a training for RT and RTIR in Washington, D.C., May 23-24, 2016. Come learn from the experts how to get the most out of your Request Tracker instance.
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What’s New in RT 4.4: Overview
As we’re wrapping up testing of RT 4.4, it’s time to start showing you some of the new features we’ve added to make RT even more useful. If you’re looking into RT version 4.4 for the first time, take a look at the list below to learn more. And if you have helped us by…