Author: Keri Akmezikyan
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Automatic Ticket Assignment with Request Tracker
It’s important to always set the Owner on a ticket since if no one owns it, it won’t get done. Some RT’s users take tickets as they come in or someone might be responsible for assigning tickets. But for a busy RT, wouldn’t it be great to assign tickets automatically? The AutomaticAssignment extension allows you…
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Bookmarking Tickets: How and Why
You can use Bookmarks to easy tag Tickets for later reference.
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RT 4.4.3 and RTIR 4.0.1 Released
Best Practical is happy to announce a new set of releases for RT and RTIR for both the 4.4 series and also the 4.2 series. Here is a full list of new versions now available: RT 4.2.15 RTIR 3.2.1 (works with RT 4.2.15) RT 4.4.3 RTIR 4.0.1 (works with RT 4.4.3) Download Today These releases…
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Announcing Our First 2017 Request Tracker Training!
Paris Request Tracker Training, April 24 – 26, 2017!
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Request Tracker Training in LA!
New dates for the Request Tracker training in LA!
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RT: The Cure for the Shared Inbox
Request Tracker, with its first class support for email, offers the familiarity of a shared inbox. On top of that, RT brings the organizational power of an enterprise ticketing system.
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September! Join us for RT Training in LA, Now With More Workshop!
We’re coming to LA with our new 3 day RT training!
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Searching for Tickets in RT: Intro to the Query Builder
RT’s query builder is the main tool for searching and reporting on all of the ticket activity in RT. Here’s a basic introduction to creating searches with the query builder and customizing the search results.