Author: Keri Akmezikyan
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Save time with Bulk Update
Have you ever needed to update several tickets at the same time? With Request Tracker’s Bulk Update feature, you can perform the same action on several tickets simultaneously. Starting in the Query Builder, first create a search that finds the tickets you need to update. When you have search results that meet your criteria, select…
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Automatic Ticket Assignment with Request Tracker
It’s important to always set the Owner on a ticket since if no one owns it, it won’t get done. Some RT’s users take tickets as they come in or someone might be responsible for assigning tickets. But for a busy RT, wouldn’t it be great to assign tickets automatically? The AutomaticAssignment extension allows you…
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Bookmarking Tickets: How and Why
You can use Bookmarks to easy tag Tickets for later reference.
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RT 4.4.3 and RTIR 4.0.1 Released
Best Practical is happy to announce a new set of releases for RT and RTIR for both the 4.4 series and also the 4.2 series. Here is a full list of new versions now available: RT 4.2.15 RTIR 3.2.1 (works with RT 4.2.15) RT 4.4.3 RTIR 4.0.1 (works with RT 4.4.3) Download Today These releases…
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Announcing Our First 2017 Request Tracker Training!
Paris Request Tracker Training, April 24 – 26, 2017!
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Request Tracker Training in LA!
New dates for the Request Tracker training in LA!
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RT: The Cure for the Shared Inbox
Request Tracker, with its first class support for email, offers the familiarity of a shared inbox. On top of that, RT brings the organizational power of an enterprise ticketing system.
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September! Join us for RT Training in LA, Now With More Workshop!
We’re coming to LA with our new 3 day RT training!