Author: Keri Akmezikyan
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Searching for Tickets in RT: Intro to the Query Builder
RT’s query builder is the main tool for searching and reporting on all of the ticket activity in RT. Here’s a basic introduction to creating searches with the query builder and customizing the search results.
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Simple Guide to RT’s Simple Search
While the Query Builder can provide any information you are searching for, RT also has a simplified search feature, Simple Search.
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Dashboard Weekday Checkboxes
RT’s dashboards, constructed from saved searches and charts, are a great way to pull together key ticket information for you or your team. Sometimes you might want to see a dashboard at a specific point in your week or share it with someone who doesn’t regularly access RT, like a manager or someone in a…
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Join us in Washington DC for Request Tracker training this May!
Best Practical has scheduled a training for RT and RTIR in Washington, D.C., May 23-24, 2016. Come learn from the experts how to get the most out of your Request Tracker instance.
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Request Tracker: Quick Ticket Create
RT provides a variety of standard fields for tracking information about requests and has a powerful Custom Field system to allow you to track specific metadata as it relates to your organization. When creating a new ticket in RT, these custom fields are displayed to let you capture as much information as possible about your…
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Please Join Us For RT 4.4 Training in Chicago!
We’ve been hard at work on the next new major release of RT and it’s almost here! The first release candidate for RT 4.4 will be available in early November! To celebrate the new release of RT, we’ll be holding our next RT training in Chicago, IL on December 14-15, 2015. This training will introduce…