Category: RTIR
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End of Life for RT 4.2 and RTIR 3.2 Series
Request Tracker 4.2 (released in October of 2013) and Request Tracker for Incident Response 3.2 (released in December 2014) will reach end of life on February 1, 2021. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all…
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Announcing Our First 2017 Request Tracker Training!
Paris Request Tracker Training, April 24 – 26, 2017!
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Request Tracker Training in LA!
New dates for the Request Tracker training in LA!
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September! Join us for RT Training in LA, Now With More Workshop!
We’re coming to LA with our new 3 day RT training!
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Tour of RTIR
To celebrate the release of RTIR 4.0, we recorded a video showing a typical workflow and some key features of RTIR.
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RTIR 4.0.0 released
We’re very excited to announce the availability of RTIR 4.0.0: the first release for the next major version of RTIR. We have completely rearchitected RTIR queues in order to significantly improve RTIR’s flexibility and performance. As this is a new major version number, with many changes throughout the entire system, we urge you to carefully…
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RTIR 4.0.0 release candidate 1 released
We’re very excited to announce the availability of RTIR 4.0.0rc1: the first release candidate for the next major version of RTIR. We have completely rearchitected RTIR queues in order to significantly improve RTIR’s flexibility and performance. As this is a new major version number, with many changes throughout the entire system, we urge you to…
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Learn about RT 4.4 and RTIR in our first public training of 2016, coming to you from Hamburg!
We’re thrilled to be in Hamburg, Germany on March 14-15! This training will introduce you to the new features in RT 4.4 as part of a comprehensive overview of RT. Whether you’re an old hand at RT or a recent convert, you’ll have a good understanding of all of RT’s features and functionality by the…
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RT for Incident Response 3.2.0 Released
RTIR 3.2.0 is the first release of RTIR compatible with RT 4.2. It is only compatible with RT 4.2.9 and later and will refuse to install on earlier versions of RT 4.2. You should be sure to review both core RT’s UPGRADING-4.2 as well as RTIR’s UPGRADING-3.2 documentation and any other UPGRADING documentation which may…