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RT and RTIR 6.0.3 and 5.0.10 Released
We are pleased to announce that Request Tracker (RT) 6.0.3 and 5.0.10 are now available, along with matching releases of RT for Incident Response (RTIR) 6.0.3 and 5.0.10. Both RT 6.0.3 and RT 5.0.10 address several security issues, and we recommend that all users upgrade as soon as possible. Full details, upgrade notes, and complete…
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Turn Your Request Tracker Tickets Into Answers with AI
Everyone’s trying to figure out where AI assistants fit into their work. The hype phase is over. Now it’s about finding the spots where they genuinely help, where they save time, reduce friction, or surface something you would have missed. What’s becoming clear is that the AI itself is only part of the equation. The…
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Your AI Assistant Just Got a Direct Line to Request Tracker
AI assistants have gotten remarkably capable. You can ask them to summarize a situation, draft a response, compare options, or think through a problem, and they’ll do it well. But there’s a gap between what AI assistants can reason about and what’s actually happening inside your organization. That gap is the work: the tickets, requests,…
