Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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Request Tracker 6.0.0 Released
The release of Request Tracker 6.0.0 introduces significant enhancements, including customizable Page Layouts for tickets and assets, and improved dashboard functionalities. These features allow users to tailor their experience without coding. The upgrade process is supported by documentation and professional services, ensuring a smooth transition to the new version.
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RT 5.0.8 and 4.4.8 Now Available
RT version 5.0.8 is now available, along with RT 4.4.8. In addition to a batch of updates, new features, and fixes, there are several security updates provided in these releases. Details on these fixes are in the release notes linked in the forum posts below. We recommend that all RT users upgrade to get these…
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Request Tracker 6.0.0 Beta Now Available
The countdown to RT 6 is officially on, and we’re thrilled to invite you to get in early! The beta release of Request Tracker 6.0.0 is now available – and this is your chance to explore what’s new, and get a head start on everything it has to offer. RT 6 is a significant upgrade…